Big Brick Media (Trading name of PT Software Ltd)
Website: https://bigbrickmedia.co.uk/
Last updated: August 2026
Your privacy is important to us. This policy explains what personal information Big Brick Media (PT Software Ltd) collects, how we use it, and what rights you have, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Big Brick Media is a trading name of PT Software Ltd (Company No. 17035683), based in Kent, England. For the purposes of data protection law, PT Software Ltd is the “data controller” of the personal information described in this policy.
2. What Information We Collect
We may collect the following personal information, depending on how you interact with us:
- Contact details — name, email address, phone number, and job title, submitted via our website contact or enquiry forms
- Client and prospect information — held in our CRM (HubSpot) to manage enquiries, proposals, and ongoing client relationships
- Marketing preferences — if you subscribe to our mailing list, your email address and engagement data (opens, clicks) via Mailchimp
- Payment information — if you subscribe to a paid service via our website, payment details are collected and processed directly by Stripe; we do not store your full card details ourselves
- Technical data — limited technical information collected via essential cookies (see our Cookie Policy)
3. How We Use Your Information
| Purpose | What we collect | Lawful basis |
|---|---|---|
| Responding to enquiries | Name, email, phone, job title | Legitimate interests (responding to your request) |
| Managing client relationships | Contact and project details in HubSpot | Contract / legitimate interests |
| Sending marketing emails | Email address, engagement data | Consent |
| Processing payments | Payment details (via Stripe) | Contract |
| Keeping our website secure | Essential cookie data | Legitimate interests |
We will never use your information for a purpose incompatible with the one it was collected for, without asking you first.
4. Who We Share Your Information With
We use trusted third-party providers to help us run our business. Your data may be processed by:
- HubSpot — our CRM, used to manage client and prospect relationships
- Mailchimp — used to send marketing emails to those who have opted in
- Stripe — used to process payments for any subscription services
- WPEngine — our website hosting provider
- Cloudflare — provides website security and performance services
Some of these providers may process data outside the UK/EEA (for example, in the United States). Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses or the UK Extension to the EU-US Data Privacy Framework.
We will never sell your data, and we will not share it with anyone else without your consent, unless required to do so by law.
5. Marketing Emails
If you opt in to receive marketing emails from us, we will use Mailchimp to send these. You can unsubscribe at any time using the link included in every email, or by contacting us directly. We will not add you to our marketing list without your consent.
6. Payment Information
If we introduce a subscription-based service, payments will be handled by Stripe. Stripe processes and stores your payment details securely on our behalf — we do not receive or store full card numbers.
7. How Long We Keep Your Information
We only keep personal information for as long as necessary for the purposes it was collected for:
- Enquiry and contact form data: retained for the duration of any relationship, plus a reasonable period afterward in case you get back in touch
- Client records: retained for the duration of the client relationship and for up to 6 years afterward, to meet accounting and legal obligations
- Marketing contacts: retained until you unsubscribe or ask us to delete your data
- Payment data: retained by Stripe in line with their own retention policies and applicable financial regulations
8. Keeping Your Data Secure
Any data relating to individuals is held securely, with access limited to authorised staff for the purposes it was intended for. We use reputable, secure third-party providers (as listed above) and take reasonable technical and organisational measures to protect your data against loss, theft, unauthorised access, disclosure, or misuse.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request erasure of your data (“right to be forgotten”)
- Restrict or object to how we use your data
- Request a copy of your data in a portable format
- Withdraw consent at any time (for example, unsubscribing from marketing emails)
To exercise any of these rights, please contact us at:
Big Brick Media (PT Software Ltd)
hello@bigbrickmedia.co.uk
10. Complaints
If you’re unhappy with how we’ve handled your personal information, you have the right to lodge a complaint with the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
https://ico.org.uk/make-a-complaint
Tel: 0303 123 1113
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated date.
12. Cookies
For details on how we use cookies, please see our separate Cookie Policy.